Many physicians when seeing a patient often refer their patients to a specialists in a variety of different fields. Some doctors can refer up to 40 different specialists to their patients. Most offices keep a binder with all the names, phone numbers and addresses of the physicians they often refer to. This can be time consuming due to the fact the staff would have to go through the binder and either write down the info or make a copy of the information to give them. Repeating this process over and over throughout the whole day takes up a lot of time and energy.
Create a Database
Online is a perfect place to research finding a free address-book tool. There are many that can be useful to the practice. Most of these programs let you pull up the specialist by name, type of specialty or area of medicine they practice and the types of insurance they accept. Just one click and all of their info pops up, tax ID number, address, phone number, fax numbers and even other providers in their practice. There’s even a field to where the office can make notes. Another click and the information is ready to go to give to the patient.
Most of the programs do require that you enter the specialist information into the system, which is well worth the time considering how much time the office will save by having this easy referral system as opposed to the time it takes to find the information and hand write it for the patient. With this tool it will free up more time to be able to accomplish more things throughout the day.
Another tip on your practice to save time and improve efficiency is to establish a secure patient portal on your practice’s website.
Patients can use this tool to request prescription refills, referrals, make appointments and to get test results. Some even have a application for e-mailed appointment reminders that sends the office back a confirmation notice so you know the patient received your messages. This feature also helps to let patients know when their due for their annual visits and screening tests. This can eliminate and cut back on the number of incoming calls and outgoing calls which can often be very time consuming.
In some medical practices nurse practitioners handle all the prescriptions and prescription refills but with these web portals they are able to have a better handle on refill requests and they are able to spend more quality time with the patients.
These tips have proven to save time, keep the office running smoothly and efficiently but most importantly, improved communication with patients.